Terms & Conditions

Postage

In stock item/s purchased as listed will be posted out within 2-3 working days. Usually next working day.
If any item/s require re-sizing these will be posted out within 3-5 working days.
All item/s are posted within the UK by Royal Mail Special Delivery, signed for and insured. Lauren will provide a tracking number for your parcel once it is posted.

For international orders Lauren will be in touch after purchasing to arrange shipping. Costs will vary dependent on the destination country and the value of your order. It is the responsibility of the customer to pay for any import duties or extra taxes on international orders.


Please see Finish & Plating for more information on delivery times for gold plated, rose gold plated and oxidised item/s.

Packaging

Item/s are presented in individual jewellery boxes, gift-wrapped, including jewellery photograph cards, a business card and polishing cloth.

All packing materials are recycled.

If you would like a personalised note adding to the gift wrapping please add this in the notes at checkout. 

Measurements & Sizing

When purchasing a bangle you need to measure your hand/wrist as accurately as possible. Please wrap a tape measure around all five knuckles, with your hand positioned as if it were squeezing into a bangle. Measure in cm and select your size. Always round up if the measurement is between sizes.

If you are unsure how to do this please message Lauren after purchasing and she will provide further help. 

When ordering a ring please select the appropriate finger size. As a guide a ring sizer should slide onto the finger, be a snug fit over the knuckle and then need to be wriggled off. It is important to get an accurate ring size. Please measure your finger when it is not too hot or cold. If you require a half size please message Lauren after purchasing. If you are unsure of your ring size, please go ahead with your purchase and submit in the comments that you require help finding your correct size. 

If after receiving a ring you discover it is the wrong size Lauren will alter the size to your requirements. Please note Lauren will only resize a ring once free of charge, an additional charge will be made for multiple resizing attempts. The customer must pay for the return insured postage. 

Finish & Plating

If you request an alternative jewellery finish this will automatically add an additional charge when selected on the drop down menu.

For gold and rose gold plating please allow an extra 2-3 weeks for delivery.

For an oxidised finish please allow 3-5 working days for delivery.

If you urgently require a piece of jewellery for a specific date please add this request in notes at the checkout and Lauren will do her best to meet your requirements. 

Returns & Refunds

Please contact Lauren by email laurenbellbrownjewellery@gmail.com within 7 days of delivery before returning an item. Lauren is happy to exchange or refund stock item/s (item/s that have not been altered or an additional finish applied when purchased) within 14 days of receipt. Any return item/s must be returned unused/unworn. Exchanges must be for an item/s of the same value or more.  

The refund will be issued by the same method the payment was made once the item/s is safely received.

Customers are asked to return any item/s by Royal Mail Special Delivery and provide tracking information.

Lauren is unable to offer a refund on an item/s that have been altered to your specification. 

If you wish to alter or cancel your order please contact Lauren at laurenbellbrownjewellery@gmail.com as soon as possible after placing the order.

Jewellery Care

Silver will naturally tarnish over time, especially when not worn. You can use a silver dip cleaning solution to clean your jewellery. Use the solution as instructed, then rinse thoroughly. To help prevent tarnishing silver should be stored in a sealed box.

Lauren would recommend using a silver polishing cloth to buff the edges and remove excess tarnish. 


Gold and rose gold plated jewellery can be cleaned in either a gold dip cleaning solution or with a soft toothbrush, warm water and neutral soap. Then go over the gold or rose gold jewellery with a gold polishing cloth.

Oxidised jewellery will naturally silver again over time- its changing finish is part of the charm of blackened silver. Any silver highlights can be buffed with a silver polishing cloth.

Commission Work

Lauren is happy to discuss commission pieces but please note that as these are made to order these pieces require a 50% non-refundable deposit.

Copyright

You must not

  • Use or publish images from Lauren Bell-Brown Jewellery, without the consent of Lauren Bell-Brown

  • Use or publish information from Lauren Bell-Brown Jewellery, without the consent of Lauren Bell-Brown

  • Reproduce, duplicate or copy any designs from Lauren Bell-Brown Jewellery

 

Any queries regarding the information provided within Lauren’s Terms and Conditions should be emailed to laurenbellbrownjewellery@gmail.com or sent through the Contact page on her website.